CRM

Overview of CRM

What is CRM, Need for CRM, Important aspects of CRM

Marketing

Campaigns, Modes of campaign, Awareness and brand creation

Sales - Part 1

Contacts, Accounts, Leads, Opportunities

Sales - Part 2

Quotations, Product Catalog, Contracts Management

Sales - Part 3

Territory Management, Partner Management

Customer Support

ickets Management, Feedbacks, Compliants and suggestions management